In case you missed it, we recently held webinar titled, Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?, hosted by our Genesys Business Consulting practice. In the webinar, we drilled down on four best practices for contact center routing to clarify how they’re effectively implemented and how that in turn can dramatically impact your business. Click here to watch the on-demand webinar if you have yet to see it!
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