In this day and age, can anyone afford to lose a potential customer? So that we reduce the number of customers we lose along the sales pipeline, Safelite uses the 4 Cs of customer retention.
1. Confirm all work orders
In the vehicle glass business, a job can easily be lost if the work order is incorrect, so we check all work orders:
• Next day work orders are reviewed for correct/missing parts (i.e., clips, moldings, additional parts)
• Details are verified for “high....