In the interest of full disclosure, let me make it clear up-front that I am a huge fan of surveys. Surveys are a big part of my work at Saddletree Research and are essential to the work I do with the National Association of Call Centers (NACC) at The University of Southern Mississippi. For example, at the end of each year we survey the NACC end-user membership to help determine the major trends and issues that will impact the U.S. contact center market during the following year.
For the....