In the interest of full disclosure, let me make it clear up-front that I am a huge fan of surveys. Surveys are a big part of my work at Saddletree Research and are essential to the work I do with the National Association of Call Centers (NACC) at The University of Southern Mississippi. For example, at the end of each year we survey the NACC end-user membership to help determine the major trends and issues that will impact the U.S. contact center market during the following year. For the....

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing