Christmas in July is over and the Back-to-School season is in full swing. For retailers, that means the countdown to this year’s holiday retail season has already begun. While planning for the holidays may seem a bit premature when it’s still a blistering 80-plus degrees outside, I did get to thinking recently about how omnichannel loyalty is really heating up and whether the loyalty predictions we made in the run-up to last year’s holiday season are on track. At the end of 2012, Kobie....

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