A few years ago, surveys were the only source of customer feedback used to support a company’s Voice of the Customer (VoC) efforts.  Fast forward and we’re now at the other end of the spectrum, with a multitude of services and products to collect and analyze VoC.  In fact, some experts have even declared that with all the options available to collect feedback from customers across touchpoints and multiple channels, customer surveys are on the decline and will, eventually, cease to exist!  Many with....

Membership and Pricing

Videos and podcasts

Membership and Pricing