How likely are you to recommend this product to a friend or colleague?
Net Promoter Score SM (NPS) is one, simple question that can help businesses better understand how to increase customer loyalty. But like most things, you only get out what you put into it.
Too many companies embark on an NPS program as a way to improve loyalty, but just end up with a static score. Without a solid process in place to go beyond the score, the needle doesn’t move.
To....