Employee engagement is a critical piece of the overall customer loyalty discussion at Starwood Hotels and Resorts.

Encouraging innovation across Starwood empowers its employees to explore new technologies that enhance the experience of their hotel guests.

“For example, we’ve worked to engage the entire organization by running a Hackathon event and allowing employees to self-organize and submit their ideas to an Innovation Games competition - reiterating that everyone at Starwood is an innovator....

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