The marketing world is buzzing about “omni-channel” as the road to real-time revenue - and for good reason.  Omni-channel customer engagement is directly correlated to customer retention rates, customer loyalty and ultimately a customer’s value. Companies with strong omni-channel customer engagement boast retention rates of 89% versus companies with weak customer engagement at only 33% (Aberdeen Group).  Recent....

Membership and Pricing

Videos and podcasts

Membership and Pricing