1:00 p.m. ET

Loyalty and Satisfaction are much bandied about terms whose definition isn’t always clear. What is clear is that both of these words are directly connected to an organizations’ bottom line. This webinar brings together customer experience management experts to create a lively discussion around how organizations should define their satisfaction and loyalty programs, how social media can affect and drive loyalty, common pitfalls and best practices for achieving success and the added ROI gained from including text analytics in such programs. Join Sid Banerjee, a customer experience pioneer and CEO of…