Wed Feb 8, 2012 @ 10 am PT
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Companies like Autodesk are driving millions in ROI annually from social support because it delivers better service at a better value. Next generation Social Support is about dialing it up a notch—maximizing that value by making it a fundamental part of the support ecosystem, fully integrated with the systems and processes that make your company run.
What strategies and tactics will help you catch up with the current state of the art in social support? What will help you leap ahead?…
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