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If You Love Your Customers, Don’t Break Their Hearts: Minimize Effort to Maximize Loyalty

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Webinar: Marketing Insight, Loyalty Marketing, Customer Experience

Presented on February 14, 2013.

How easy do you make it for your customers to do business with you? This is beyond order taking; it includes service, support, instructions and policies--all needed by your customers. You have this information somewhere. Is it easily found? Or does it take a search party and multiple attempts? Can customers get the information through their preferred channels like your website, your contact center, mobile, communities, and more? Your job is to reduce barriers and make life ridiculously easy for your customers. The…

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