1:00 p.m. ET
Nancy Porte, VP of Customer Experience for Vovici, shares some of the lessons she’s learned in her first 18 months as the leader of Vovici’s cross-department effort to better measure, manage and improve the customer experience of Vovici clients. To assist you with your Voice of the Customer initiatives, Nancy will discuss the need to balance a decentralized approach to survey creation and dissemination with a need for central oversight. She will discuss Vovici’s progress towards customer-centricity and review her “State of the Customer” research. Nancy will…
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