DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Satisfaction Surveys Can Increase Customer Engagement

Customer satisfaction surveys are a two-way street: They help companies explore the inner workings of their customers' minds, while allowing...

Loyalty Today

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Are You a Wingman to Your CMO?

The traditional military definition of a "wingman" is the second pilot who flies behind and off the right wing of the lead aircraft. The wingman...

Navigating the Journey from Information to Insights
Dear Dr. Jay: How Long Will My Segmentation Last?
Modern Enigma: Deciphering the Language of Emojis

Loyalty Management

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

New Research Highlights Steps of the New Hotel Booking Path to Purchase

For a consumer looking to book a stay at a hotel, the good news is that the available sources to research and purchase are immense.For a marketer...

Past Issues

Is there an App for that?
Let the Games Begin!
“Big ideas” to improve customer engagement in 2013

Multimedia

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Is There an App for That? [PODCAST]

Most travel and hospitality brands are laser-focused on engaging guests while they’re on-property.  And it makes sense, right? Guests...

Let the Games Begin! [PODCAST]
“Big Ideas” to Improve Customer Engagement in 2013
Do you care about your customers? Really care?
Chadwick Martin Bailey

CMB is a Honomichl Top 50 market research and consulting firm, partnering with a select group of the world’s leading brands to deliver critical insights for confident, strategic decision-making.Our unparalleled design, leading analytics, and rock-solid execution ensure executives get the answers they need to grow, innovate, and stay ahead...

Our Members

Judy Melanson

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Megan McManaman
Senior Product Marketing Manager
(617) 350-8922
mmcmanaman@cmbinfo.com